Service and Commitment

Live Voice

When you phone The Stevens Company during our regular business hours, you will always be greeted with a live voice on the phone. This is part of our continuing commitment to you, the customer.

National Canadian Coverage

The Stevens Company has complete national coverage with six distribution centres across Canada in Vancouver, Calgary, Winnipeg, Toronto, Montreal, and Halifax.

Product Sourcing

Stevens is very confident you will find the right products for your needs. Our distribution centres carry a comprehensive inventory at all times. We recognize that, from time to time, we may not stock an item you want. Our team of managers, customer service representatives and purchasing department staff will quickly source and price what you need. This means we can fill orders promptly and ship the products to our customers without delay. Stevens is proud of its centralized and streamlined order processing. We are always available to discuss your requirements AND we are sensitive to your budget. We can also accommodate your special logistics requirements.

Product Support and Repair

As proof of our commitment to service, we have an on-site service and repair department. Our team of professional technicians service the products we represent. We also offer preventive maintenance and extended warranty programs. If you require product training for your employees, we offer training programs of all types and we will coordinate in-service sessions with manufacturers representatives. Wherever possible, we can provide product literature, data sheets and videos.

Our Mission

As a leading Canadian medical supply distributor, our mission is to bring innovative and affordable products and services to health care providers in an efficient and effective manner. Our most valuable resource, our people, work to distinguish our organization through their commitment to service.

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